How to appeal a Roblox ban

The heading of the notice tells you how serious it is, and what you actually need to do.

• Warning. Your account works again as soon as you acknowledge it. There's nothing to wait out, but it stays on your record, and later actions get stricter.
• Suspended for a number of days (1, 3, 7, 14…). The account comes back on its own when the time is up. Appeal only if it was a mistake, since it still counts against you.
• Banned, or “Account deleted” (a termination). Permanent unless an appeal overturns it. This is where the rest of this page matters most.
• Banned from one game (error 267 or 600). That's the game's creator, not Roblox: the rest of Roblox still works, and Roblox Support can't lift it. Ask the game's own community or team instead (Roblox's note on this).
• A crash message about an emulator, rooted phone, virtual machine or “incompatible software”. That's anti-cheat stopping the app, not a ban by itself. Remove what it names, or contact Support with the error code if it's wrong (details). Keep using modified clients, though, and suspensions or bans follow.

Where. The notice says which way to go. Some kinds of violation have an Appeal button on the Violations & Appeals page; everything else goes through the Support form (choose the moderation and appeal options).

The rules (from Roblox's appeal article):

• Appeal within 30 days of the action. In the EU you have 6 months.
• Each action is reviewed once. Sending the same appeal again won't get a second look, it's just ignored.
• Only the account's owner can appeal, from an email address verified on that account.

What to write. Short and factual beats long and angry. Include:

• Your username.
• Any IDs on the notice: the case ID at the bottom, a chat evidence ID, or the asset ID for removed content.
• What actually happened, and why you think the action is wrong. If someone else used your account or device, say who and when, plainly.
• What you're asking for: the action reversed, or at least an explanation of what triggered it.

Replies can take anywhere from a few days to a few weeks, and some never come. An appeal doesn't guarantee anything, which is why the later steps exist.

• Don't play on another account to get around it. Roblox's terms let it suspend or terminate your other accounts too, and it's exactly what “linked account” bans are for.
• Don't pay for “unban services” or give anyone your password. Nobody can unban you for money, and Roblox staff will never ask for your password.
• Don't dispute Roblox charges with your bank to get money back. Accounts tied to disputed or unauthorized charges can be deleted (see below).
• Don't send the same appeal again and again. It won't be reviewed twice.

Same process for all of them, but what helps in the appeal depends on the reason.

1. Ask for your data (“ROA”)

Depending on where you live (for example under the EU or UK GDPR, or some US state privacy laws), you can ask Roblox for the personal data it holds on you. People call this a right of access request, or “ROA”. It can show what Roblox recorded, like the chat behind a ban or which account yours was linked to. Roblox's privacy policy says to send privacy requests through the Support form; under 13s need a parent or guardian to do it.

2. In the EU: a DSA dispute

Under the EU's Digital Services Act, you can take a moderation decision to a certified out-of-court dispute settlement body. The European Commission keeps the list of certified bodies, and you can pick one from any EU country. Roblox confirms this on its DSA page.

• It has to be free or cost only a small fee for you, and Roblox pays the body's fees if you win.
• The body's decision isn't binding on Roblox, but platforms are expected to engage with it.
• You can still go to court instead or afterwards.

3. In the US: MIDR, then arbitration

Roblox's Terms of Use require Mandatory Informal Dispute Resolution (MIDR) before any arbitration or court claim, small claims included. You start it with a letter:

• Sent by certified U.S. Mail or FedEx (or an international equivalent) to: Roblox Corporation, Legal Department, 3150 S. Delaware St., San Mateo, CA 94403.
• Including your full name, Roblox username, and the email or billing address on the account; your lawyer's details if you have one; a short description of the dispute and what you want; and the ticket or case number from your appeal, if you have one.
• Roblox then confers with you in writing (or by call, if either side asks), within 60 days of getting the letter.

If MIDR doesn't settle it, US residents go to binding arbitration, or small claims court in your county or San Mateo County. Claims have to be brought within one year of what happened, so don't leave it too long. If you're under 18, a parent or guardian should handle this.

Elsewhere

Outside the EU and US, the MIDR step in the terms still applies, and your country's consumer protection agency may be able to help.

Everything above comes from Roblox's own pages, put in our words. Check them for the latest:

• Appeal Your Content or Account Moderation
• Roblox Terms of Use (dispute resolution and termination)
• EU Digital Services Act
• European Commission: out-of-court dispute settlement bodies
• Roblox Privacy and Cookie Policy
• Unauthorized Charges & Refund Requests
• Anti-cheat Messages
• Error Code 600: Banned from an Experience

Spotted something out of date? Email [email protected].